Royal Sydney

Sport Services Assistant – Royal Sydney Golf Club

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About RSGC

The Royal Sydney Golf Club, founded in 1893, is one of Australia’s most prominent social and sporting institutions. Our staff are professional and recognised for their skill and talent. We work together to progress the Club and to protect its traditions; we aim for excellence, to lead and support each other, and enjoy the experience.

What will I be doing?

Reporting to The Fitness Centre Manager, you will be the face of the Fitness Centre and responsible for creating a positive member experience. You will work a 38 hour week across a range of set shifts, Sunday – Thursday. You will help to coordinate and ensure smooth running of an excellent Fitness facility including: a gym, indoor and outdoor pool, group exercise studios, child minding, massage and more.

Your primary purpose is to aid and support the Fitness Centre team and Royal Sydney Golf Club Members.

The key tasks include:

  • Provision of exemplary service to members, including listening and responding to member needs in a professional and positive manner
  • Daily administrative tasks including but not limited to: Inbound and outbound calls, member bookings, swim school administration, diary management.

  What does the Club need from me?

  • A member-focused outlook and a passion for excellent service delivery
  • Previous experience in the leisure/recreation industry
  • Availability Sunday – Thursday and flexibility around shift times
  • Administration experience
  • Experience with bookings/ CRM systems
  • Experience with point of sale systems
  • Ability to build and maintain effective working relationships with other staff
  • Competency in using computers and associated software programs
  • Excellent verbal and written communication skills
  • Demonstrated ability to promote available services to members
  • Demonstrated high levels of organisation and composure under pressure
  • Preferred – Senior First Aid
  • Preferred – Pool Life Guard Certificate

  What’s in it for me?

  • Work in a positive and supportive workplace that is set in great surrounds against a sporting backdrop
  • Competitive salary
  • Access to training
  • Regular feedback
  • A stable position with consistent rosters and shift hours in a team focused workplace
  • Staff meals
  • Social functions
  • Discounted purchases (wine, sporting goods etc.)
  • Uniforms

We are seeking above all the right cultural fit; someone who is passionate about building a strong and positive community around them facilitating a culture where people are respectful and responsible for the part in which they play. Our people make the difference in our workplace and we are proud to be certified as a 2022 Great Place to Work®.

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