Deliver exceptional experiences at one of New Zealand’s premier clubs.

We are seeking an Assistant Golf Operations Manager who understands what premium service truly looks like. Someone who takes pride in creating welcoming, seamless, and memorable experiences through professionalism, attention to detail, and genuine hospitality.

While golf industry experience is beneficial, it is not essential. We are particularly interested in candidates from premium hospitality, hotel and resort operations, guest services, tourism, or high-end retail environments who are accustomed to working in fast-paced, customer-focused settings where presentation and service standards matter.

If you thrive in environments where people, professionalism, and experience are everything, we would love to hear from you.

About the Role

Reporting to the Golf Operations Manager, you will play an important role in the day-to-day delivery of the Club’s member and visitor experience.

This position combines operational coordination, hospitality, events, and retail management responsibilities. From welcoming members and guests on arrival through to supporting competitions, corporate golf days, and golf shop operations, you will help ensure the Club consistently delivers a premium experience across all touchpoints.

The role offers genuine variety and would suit someone who enjoys balancing operational organisation with high-quality customer interaction in a dynamic environment.

Key Responsibilities

Guest & Member Experience

• Serve as a key front-of-house representative for the Club, ensuring members and visitors feel welcomed and well looked after
• Manage daily check-ins, enquiries, bookings, and play flow with professionalism and warmth
• Maintain the presentation standards expected within a premium private club environment
• Respond to member and visitor feedback thoughtfully and proactively

Events & Competitions

• Assist with the planning and delivery of club competitions, pennants, and corporate golf events
• Coordinate event logistics including draws, scoring, registrations, presentations, and prize-giving
• Help deliver a seamless experience for corporate guests, visitors, and sponsors
• Support operational event reporting and administration

Retail & Golf Shop Operations

• Assist with the day-to-day operation and presentation of the golf shop
• Maintain merchandising displays and stock presentation standards
• Support inventory management, purchasing, and stock control processes

Team & Operational Support

• Assist with staff rostering, onboarding, and day-to-day support for casual and part-time team members
• Contribute to operational improvements and service initiatives
• Support compliance with health and safety procedures across golf operations

What We’re Looking For

The successful candidate will bring:

• A genuine passion for delivering exceptional customer and guest experiences
• Experience in hospitality, guest services, tourism, premium retail, or similar customer-focused industries
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment
• Excellent interpersonal and communication skills with a warm and professional approach
• Experience supporting or supervising team members
• High personal presentation standards and attention to detail
• Flexibility to work weekends, tournaments, and club events when required
• Confidence using POS systems and booking systems

Golf experience is welcome, but not essential. We can teach the technical aspects of golf operations what matters most is your service mindset, professionalism, and ability to create positive experiences for others.

Why Join Titirangi Golf Club?

Titirangi is a club with a proud reputation, strong culture, and commitment to excellence.

We offer:

• A supportive and high-performing team environment
• A premium workplace where attention to detail is appreciated
• Variety and responsibility across golf operations and events
• Opportunities for growth and development within golf and club management
• The opportunity to work at one of New Zealand’s most respected clubs

Apply Now

Please submit your CV along with a cover letter outlining your experience and what exceptional guest service means to you.

Applications will be reviewed as they are received. Early applications are encouraged, as the position may close prior to the advertised deadline.