Beenleigh RSL & Golf Club is seeking an experienced full time Duty Manager to join our community Club. As part of the Beenleigh RSL & Golf Club team, you will be supporting the business operations and will be responsible for providing exceptional service to all our members and guests including leading and mentoring our team of staff.

This hands-on role requires you to bring proven experience of hospitality operations including cash handling, staff management and the ability to communicate with a diverse group of people.

Suitability Requirements:

• Successful applicant will have a genuine understanding of the hospitality industry and the hours associated with it, which will include nights, weekends and public holidays set over a roster
• A National Police check will be performed for this senior position

Your main responsibilities and duties will include:

• Ensuring high levels of customer service are being executed to guarantee members and guests are satisfied
• Develop collaborative relationships with department supervisors
• Ensuring compliance with company policies and also government regulations at all times
• Oversee the management and efficient running of the day to day operations of all Club facilities
• Managing staff on a day to day basis and leading by example
• Support the training & development of staff
• Managing conflict resolution and customer complaints
• Demonstrating an awareness of OH&S principles

Your experience, skill set and qualifications will include:

• Have excellent communication skills with a diverse range of staff and patrons
• Be an aspiring hospitality professional with a minimum 2+ years Duty Manager or similar Management level experience
• Extensive knowledge of hospitality operations
• Current certifications – QLD RMLV, RSA and RSG
• Ability to motivate others whilst being able to operate effectively
• Strong time management, self-organisational and motivational skills
• Strong hands-on experience across all aspects of club operations
• Excellent cash handling skills and attention to detail
• Developed problem solving and decision-making skills

The Club operates on traditional trading hours: Sunday – Tuesday 10am-10pm, Wednesday 10am-11pm, Thursday – Saturday 10am – Midnight.

Beenleigh RSL & Golf Club is proudly an Equal Opportunity Employer

Salary: Attractive Salary plus Superannuation
Location: Mt Warren Park / Beenleigh
Position Type: Permanent Full Time, Permanent Residency required