Proudly Awarded New Zealand’s Leading Resort at the 2025 World Travel Awards.

Our work ethos is nurturing and supportive. We are the Millbrook family and take great pride being one of New Zealand’s best places to work.

Overview

Millbrook Resort is New Zealand’s leading lifestyle resort, renowned for delivering exceptional guest experiences in a truly unique setting. As a Front Office All-Rounder, you will play a key role in supporting the Guest Service Managers and ensuring the smooth day-to-day operation of our Front Office department.

As one of the first and last points of contact for our guests, you will be responsible for creating memorable experiences through exceptional service, anticipating guest needs and ensuring every interaction reflects our five-star standards. This is a varied role that offers exposure across all areas of Front Office operations, including reception, porter services, guest transport and night audit support.

What will your day look like?

Delivering exceptional five-star service while welcoming guests, managing enquiries and supporting all aspects of Front Office operations

• Assisting with guest arrivals and departures, VIP experiences, porter services and guest transport throughout the resort
• Anticipating guest needs, resolving concerns and creating memorable experiences that exceed expectations
• Supporting reception operations, administrative tasks, daily banking, reporting and monetary procedures
• Promoting resort facilities and maximising opportunities across accommodation, dining, golf, spa and wellness experiences
• Working collaboratively across the resort to ensure a seamless guest journey and smooth day-to-day operations

What makes you right for the role?

• A passion for service delivery and the hospitality industry
• Previous experience in a similar hospitality or guest service role would be advantageous
• Excellent guest relations and communication skills, coupled with a positive, can-do attitude
• Strong organisational skills, high attention to detail and professional presentation
• The ability to work independently while contributing positively as part of a team
• A resilient, flexible approach and the ability to adapt to a variety of situations
• Experience with Agilysys Hospitality systems would be advantageous
• A full clean Driver’s License is essential, with a P Class endorsement desirable (support will be provided to obtain this if required)
• Availability to work rostered shifts, including early mornings, evenings, weekends, public holidays and nights

Location:  Arrowtown, Queenstown

Hours:  Permanent, full time guaranteed 30 hours per week

Pay Rate: $26.00 – $30.00 gross per hour (based on experience)

Working at Millbrook

We believe our people are our greatest asset and love recognising and rewarding our team. We actively support your growth and development within hospitality. When you join our team, you will enjoy a range of benefits, including:

• Exclusive discounts on resort products and services
• Complimentary staff meals every day
• Free onsite parking
• Social and wellbeing events, staff parties and more
• A daily travel allowance if you live more than 25km from the resort

Begin your Millbrook journey today and apply!