About Federal Golf Club

Federal Golf Club is seeking to appoint an experienced and motivated Pro Shop Manager to join our Golf Operations team and assist in delivering a consistently high standard of service to our members, guests, and visitors.

Reporting directly to the Director of Golf, the Pro Shop Manager will play a key role in the day-to-day management of the Club’s Pro Shop and broader Golf Operations. This is a hands-on position encompassing:

• Member service
• Golf administration
• Competition management
• Retail operations
• Staff coordination
• Corporate golf
• Events and coaching opportunities

The position is 38 hours per week, with coaching opportunities outside rostered hours.

The Opportunity

Federal Golf Club is looking for an individual who takes pride in providing an outstanding golf experience and can combine strong golf industry knowledge with excellent organizational, leadership, and customer-service skills.

The successful applicant will ideally be a current PGA of Australia Member in good standing in an active classification, with a strong understanding of golf operations, competition administration, retail, and member services.

Key Responsibilities

1. Pro Shop & Golf Operations

• Support and oversee the day-to-day operation of the Pro Shop and Golf Operations.
• Provide a consistently high standard of customer service to members, guests, and visitors.
• Oversee daily timesheets, member bookings, and social golf bookings.
• Manage golf cart hire and support the day-to-day operation of the Club’s cart fleet.
• Maintain the presentation and cleanliness of the Pro Shop, practice facilities, and surrounding Golf Operations areas.
• Assist with the daily setup and presentation of practice facilities, including ball collection and dispensing requirements.
• Regularly inspect Golf Operations areas and identify operational or course-related issues requiring attention.

2. Competition & Tournament Administration

• Administer Club competitions, including registrations, starting, scoring, results, and prize allocation.
• Assist with coordinating Club events, championships, and major golf events.
• Monitor pace of play and assist with implementing Club policies designed to maintain appropriate speed of play.
• Assist with educating members and guests regarding golf course etiquette, the Rules of Golf, and Club policies.
• Attend and support Men’s/Women’s Match Committee meetings and other meetings as required.
• Provide relevant updates from meetings to the Director of Golf.

3. Retail & Pro Shop Sales

• Provide golf equipment, retail, and product advice to members and customers.
• Assist with merchandising, stock management, pricing, displays, invoice entry, and customer orders.
• Work closely with the Retail Manager to support retail performance, promotions, and sales initiatives.
• Assist with club fitting and club repair services.
• Promote and assist with equipment fitting days and retail initiatives.
• Attend supplier and golf industry representative meetings when required.
• Assist with achieving retail sales targets and monitoring sales performance.
• Monitor stock levels, stock turnover, and inventory accuracy.
• Assist with budgeting, cost control, and identifying opportunities to improve Golf Operations revenue.
• Support the Director of Golf with operational reporting and business improvement initiatives.

4. Staff Leadership & Development

• Assist with staffing, rostering, and the supervision of Golf Operations staff.
• Provide leadership and direction to PGA Professionals, PGA Associates, retail, and casual Pro Shop employees as required.
• Ensure Golf Operations staff comply with Club policies, procedures, and expected service standards.
• Assist with the maintenance of operational procedures and staff training resources.
• Promote a positive, professional, and welcoming environment for members, guests, and colleagues.

5. Corporate Golf, Events & Group Bookings

• Manage designated Corporate Golf Days from planning through to delivery and assist with other corporate events.
• Manage group golf bookings and associated requirements.
• Liaise with relevant Club departments regarding member and corporate events, including associated food and beverage requirements.
• Assist with golf marketing, promotional activities, participation initiatives, and external golf events.

6. Member Communication & Administration

• Assist with Golf Operations communications, including member correspondence, newsletters, and E-News content.
• Maintain effective communication with members, staff, committees, suppliers, and other Club stakeholders.
• Attend relevant meetings and industry events as required.
• Support initiatives that improve the overall member and visitor experience.

Leadership & Additional Responsibilities

Acting Director of Golf Responsibilities

In the absence of the Director of Golf, the Pro Shop Manager will assume additional responsibility for the day-to-day operation of Golf Operations, including:

• Staff leadership and operational decision-making.
• Member and stakeholder communications.
• Resolution of day-to-day operational issues.
• Maintaining expected standards of member service.
• Representation of Golf Operations at relevant Club meetings and events where required.

The successful candidate will be expected to act as a positive role model for Golf Operations employees and demonstrate the professionalism, work ethic, and service standards expected at Federal Golf Club.

Knowledge, Skills & Attributes

The successful applicant will ideally possess:

Qualifications & Industry Experience

• Current PGA of Australia membership in good standing in an active classification.
• A high level of knowledge of the game of golf, the Rules of Golf, golf facility operations, and tournament operations.
• Previous experience within a golf club, Pro Shop, or comparable golf facility.
• Strong knowledge of golf equipment and retail operations.
• Experience in competition administration and golf management systems.
• Experience with MiClub is highly regarded.

Management & Organisational Skills

• Strong organizational, planning, and prioritization skills.
• Leadership and staff supervision experience.
• The ability to manage competing priorities in a busy golf club environment.
• A proactive, self-motivated approach to work.

Communication & Customer Service

• Demonstrated ability to provide excellent customer and member service.
• Strong written and verbal business communication skills.
• The ability to work effectively with members, staff, committees, suppliers, and other Club stakeholders.
• A professional presentation and the ability to positively represent Federal Golf Club within the wider golfing community.

Technical & Computer Skills

• Strong computer literacy, including Microsoft Word, Excel, email, and related business applications.
• Familiarity with golf management systems and competition administration software.

Position Details & Remuneration

Employment Arrangements: The Pro Shop Manager position will be employed by Federal Golf Club and report directly to the Director of Golf.

• Hours: The position is 38 hours per week, with coaching opportunities outside rostered hours.
• Remuneration: An attractive remuneration package will be negotiated with the successful candidate based on their experience and qualifications.
• Working arrangements: The role will require flexibility to work across the Club’s golf calendar, including weekends and other key competition and event days as required.
• Coaching opportunities: Outside rostered hours. Remuneration structure and any additional incentives to be discussed with the successful applicant.
• Commencement date: To be negotiated with the successful applicant.

How to Apply

Application Requirements

Applications should include:

• A current CV outlining relevant qualifications and employment history.
• A cover letter outlining the applicant’s relevant golf industry experience, operational and leadership experience, and suitability for the position.

Submit Your Application

• Click “Apply for job” button below to submit your application.
• Applications should be submitted to: Damon Welsford, Director of Golf Federal Golf Club.

Applications Close

Friday, 11 December 2026 @ 5pm

Federal Golf Club is committed to providing an outstanding golf experience for its members, guests, and visitors. We are looking for a motivated and professional individual who will contribute positively to our Golf Operations team and the continued success of the Club.