Royal Queensland Golf Club | Member Services Team

Royal Queensland Golf Club is seeking a professional, service-focused and highly organised Administration Assistant (Member Services) to join our Member Services team.

This role plays an important part in the Club’s primary administrative contact function, supporting Members, guests, visitors and prospective Members across phone, email and face-to-face enquiries. The role provides administrative and service support across membership enquiries, Member accounts, golf bookings, lesson and clinic enquiries, reciprocal arrangements, reception relief and general Club enquiries.

This is more than a traditional administration role. It is an opportunity for someone who wants to build broad knowledge across the Member Services function and develop into a trusted, capable and knowledgeable member of the team. For the right person, this role provides an excellent development pathway within Member Services.

About the role

Reporting to the Membership & Member Services Manager, the Administration Assistant will:

• respond to Member, guest, visitor and public enquiries by phone, email and in person;
• provide accurate information and support across membership, Member accounts, golf bookings, lessons, clinics and general Club enquiries;
• assist with membership administration, including Member records, applications, category changes, access cards and related processes;
• support Waiting List and prospective Member enquiries;
• assist with golf, lesson and clinic administration, including bookings, changes, cancellations and related communication;
• provide reception relief during leave, breaks and peak periods;
• support reporting, correspondence and administrative preparation for membership-related processes;
• document procedures and contribute to process improvement; and
• work collaboratively with colleagues across the Club to ensure enquiries are followed through properly.

About you

You will be well suited to this role if you:

• have strong customer service or administration experience;
• communicate clearly, warmly and professionally;
• take pride in accuracy, organisation and attention to detail;
• enjoy helping people and following enquiries through to completion;
• are naturally curious and willing to learn new systems and processes;
• can manage competing priorities calmly and reliably;
• understand the importance of confidentiality and discretion;
• work well as part of a team; and
• are interested in building broader capability across membership, golf administration and Member Services.

Experience in a membership organisation, club, hospitality, golf, sport or customer service environment would be highly regarded, but the right attitude, professionalism and willingness to learn are equally important.

About Royal Queensland Golf Club

Royal Queensland Golf Club is one of Australia’s leading private golf clubs, known for its outstanding facilities, proud history and commitment to exceptional Member service.

Working at Royal Queensland means joining a team that values professionalism, respect, collaboration and continuous improvement. Every role contributes to the experience of our Members and guests, and to the standards and reputation of the Club.

To apply

Please submit your resume and a brief cover letter outlining your experience and interest in the role.