Royal Queensland Golf Club | Member Services Team

Royal Queensland Golf Club is seeking a warm, professional and highly organised Receptionist to join our Member Services team.

As the Club’s visible welcome point, the Receptionist plays an important role in creating a positive first impression for Members, guests, visitors and prospective Members. This role is based at the reception desk and is responsible for welcoming people to the Club, managing incoming calls and general email enquiries, assisting with visitor and delivery arrivals, and supporting the daily administration of the reception function.

This is a role for someone who enjoys helping people, takes pride in presentation and communicates with calm professionalism. The successful candidate will be approachable, attentive and reliable, with the ability to manage enquiries, messages and daily tasks while maintaining a warm and organised reception environment.

About the Role

Reporting to the Membership & Member Services Manager, the Receptionist will:

• welcome Members, guests and visitors in a warm, professional and attentive manner;
• answer incoming phone calls and assist with general email enquiries;
• direct enquiries to the appropriate person or department with care and context;
• assist with general Member, guest and visitor enquiries;
• support visitor arrivals, deliveries, messages and daily reception administration;
• assist with basic payments, receipts or account-related processes where trained and authorised;
• maintain a clean, organised and professional reception area; and
• work closely with the Member Services team to support consistent and responsive service.

About you

You will be well suited to this role if you:

• genuinely enjoy welcoming and assisting people;
• communicate clearly, respectfully and professionally;
• remain calm and organised in a busy reception environment;
• take pride in presentation, accuracy and follow-through;
• understand the importance of discretion and confidentiality;
• are comfortable using phones, email and administrative systems;
• work well as part of a team; and
• bring a warm, reliable and service-focused approach to your work.

About Royal Queensland Golf Club

Royal Queensland Golf Club is one of Australia’s leading private golf clubs, known for its outstanding facilities, proud history and commitment to exceptional Member service.

Working at Royal Queensland means joining a team that values professionalism, respect, collaboration and continuous improvement. Every role contributes to the experience of our Members and guests, and to the standards and reputation of the Club.

To apply

Please submit your resume and a brief cover letter outlining your experience and interest in the role.