About the role

We’re looking for an experienced and driven Aquatic Program Coordinator to support the delivery and growth of our aquatic programs at UNSW Fitness & Aquatic Centre.

This is a full-time, hands-on role where you’ll ensure our Learn to Swim, school programs and pool bookings are delivered to a consistently high standard.

Reporting to the Aquatic Program Manager, you’ll play a key role in keeping day-to-day operations running smoothly. You will support your team in driving program performance, and delivering a strong customer experience.

You’ll also take ownership of the behind-the-scenes coordination, including administration, stakeholder management and operational support to ensure our programs run efficiently and effectively.

Who Are We?

At Clublinks, we’re bright, bold, nimble and we like to have fun.

Clublinks is a leisure and community management leader, partnering with local governments, private enterprise and tertiary institutions to manage and grow their facilities and communities. We pride ourselves on improving financial performance, creating unforgettable member experiences, and delivering with energy and heart.

We live by the values of:

• Stand Out – Be different. Be bold.
• Be Awesome – Bring your best, every day.
• Speak Up – Communicate openly, respectfully and honestly.
• Get #it Done – Take ownership and make it happen.

With a growing portfolio of sites and almost 1000 staff across NSW, VIC, QLD and WA, we’re proud to be expanding our presence in the university sector – and we want you to be part of that journey.

Key Responsibilities

• Support the delivery and growth of Learn to Swim and Aquatic Programs
• Coordinate day-to-day program operations and pool bookings
• Deliver a high-quality customer experience across all programs
• Manage bookings, enquiries and program administration efficiently
• Maintain accurate reporting, records and systems
• Build strong relationships with internal teams, schools and external stakeholders
• Maintain a strong focus on safety, ensuring incidents are managed and reported appropriately

About You

• Demonstrated experience working in aquatic centres, ideally within large-scale facilities
• Proven leadership and stakeholder management capability
• Strong communication skills, with the ability to develop and improve operational processes
• Practical pool deck experience (essential)
• Proven ability to maintain operational and statutory compliance standards
• Strong interpersonal skills with a genuine focus on customer experience
• Current First Aid and CPR certification
• Valid Working With Children Check and National Police Check
• Flexibility to work a rotating roster, including early mornings, evenings and weekends