The role

We are seeking a highly capable Architectural Review Authority Operations Manager to lead the operational management of architectural review processes within a Body Corporate setting in Queensland.

This role is responsible for managing application workflows, supporting compliance and site outcomes, facilitating ARA sub-committee processes, and delivering high-quality stakeholder engagement across residential communities.

If you are commercially minded, detail-oriented, and thrive on bringing structure and clarity to complex processes while working with a broad range of stakeholders, we would love to hear from you.

Who are we?

At Clublinks, we’re bright, bold, nimble and we like to have fun!

With two key business streams Clublinks Communities and Clublinks Management, Clublinks is a leisure and community management leader, holding contract rights with local government, private enterprise, tertiary institutions, and strata based residential communities to manage and grow their facilities and communities. We are passionate and agile with an incredibly strong record of meeting and exceeding our clients’ objectives and financial results.

Adopting company values of “Stand Out”, “Be Awesome”, “Speak Up” and “Get *#it Done” we are not afraid to be different and provide innovative solutions to deliver success. Our 1000+ team across both Clublinks Communities and Clublinks Management are based at our sites across VIC, NSW, WA and QLD.

Clublinks has an established track record as a leading Manager of master-planned residential estates in Victoria and NSW and now in QLD. Our master planned residential clients range from those with a single plan of subdivision to resorts with multiple plans. We are professional members of the industry body, Strata Community Australia, with corporate and individual memberships.

More details

Reporting to our GM – Communities, who is based in NSW, your responsibilities will include:

• Managing end-to-end architectural application processes, including lodgement, tracking, coordination of assessments, and communication of outcomes
• Maintaining accurate records of applications, approvals, conditions, and supporting documentation
• Monitoring workflow performance and approval timeframes to ensure efficient and timely service delivery
• Supporting the consistent application of by-laws, design guidelines and internal process
• Identifying non-compliance issues, risks, and opportunities for process improvement
• Coordinating ARA sub-committee processes, including meeting preparation, reporting, and decision tracking
• Preparing clear and concise reports, updates, and correspondence for committees and stakeholders
• Acting as a key point of contact for owners, committees, consultants, builders, and contractors
• Providing guidance on application requirements and processes, ensuring a consistent and positive stakeholder experience
• Contributing to the ongoing improvement of systems, templates, and operational practices to support well-managed and visually consistent communities

The perks

• Ongoing training and development
• Market comparable salary
• Salary packaging opportunities
• Free golf and gym membership across our managed sites – fair use policy applies
• Great workplace culture, true to our values

About You

You will have:

• Experience in body corporate, strata, property, facilities, design review, development administration, architecture, planning, compliance, or a related field
• Strong understanding of stakeholder management within residential, mixed-use, or community living environments
• Experience coordinating approvals, committee processes, case management workflows, or compliance-based administration
• Excellent written and verbal communication skills, with the ability to handle sensitive or complex matters professionally
• Strong attention to detail and the ability to interpret guidelines, policies, plans, and supporting documents
• A proactive and solutions-focused mindset with the ability to manage competing priorities
• Confidence working with committees, owners, residents, and external service providers
• Strong systems capability and experience maintaining accurate operational records and reporting
• Sound judgment, professionalism, and a calm, consultative approach

Desirable

• Exposure to Queensland body corporate or community titles environments
• Familiarity with By-laws, design guidelines, and committee governance processes
• Experience in architectural submission coordination, design controls, development compliance, or property improvement approvals
• Qualifications in property, planning, architecture, project management, facilities management, business, or a related discipline

Please don’t delay in sending your cover letter and current resume through as applications will be reviewed as they are received.