Royal Auckland and Grange Golf Club · Auckland, New Zealand

Are you passionate about providing exceptional service and creating memorable experiences for guests? Royal Auckland and Grange Golf Club is looking for a dedicated Golf Operations Assistant to join our team. If you have a background in golf, hospitality or hotel concierge and are eager to bring your expertise to a prestigious golf club, we’d love to hear from you!

In this role, you will focus on delivering outstanding service to our members and guests, ensuring a seamless and enjoyable experience. While golf knowledge is helpful, your hospitality skills will be the key to ensuring our guests feel valued and well cared for throughout their visit.

Please note that golf is a weekend sport at heart — weekend and public holiday availability is an integral part of this role, and you should be comfortable working a roster that includes Saturdays and Sundays on a regular basis.

What You’ll Do:

As a Golf Operations Assistant, you will be an integral part of the guest experience, assisting members and visitors from their arrival to departure. You’ll leverage your hospitality expertise to create a welcoming and professional atmosphere, addressing guests’ needs promptly and efficiently.

Key Responsibilities:

• Greet and assist members and guests upon arrival with a warm, friendly welcome, ensuring a smooth check-in and a positive first impression.

• Provide tailored support throughout their visit, anticipating and responding to guest requests, such as managing golf carts, arranging equipment, and offering information about the club.

• Maintain a high standard of cleanliness and readiness in all areas, ensuring carts are stocked with necessary amenities (towels, beverages, etc.) and equipment is in excellent condition.

• Act as the primary point of contact for guest inquiries, helping to resolve any issues or requests in a timely and professional manner.

• Ensure a smooth departure experience, thanking guests and gathering feedback to continuously improve the overall service offering.

• Support the preparation and upkeep of the course and facilities, ensuring everything is set up and ready for a seamless golfing experience.

• Assist with the organisation of club events, tournaments, and special occasions, helping to ensure everything runs smoothly.

• Perform closing duties, ensuring all areas are tidy and ready for the next day’s operations.

Skills and Experience:

• A strong background in hospitality, hotel concierge, or a similar service-oriented role, where delivering outstanding guest experiences was a primary focus.

• Excellent communication and interpersonal skills, with the ability to engage with members and guests in a friendly, professional manner.

• Exceptional customer service skills and a keen eye for detail, ensuring that all aspects of the guest experience are flawless.

• A proactive and positive attitude, with the ability to anticipate guest needs and provide solutions in a fast-paced environment.

• Previous experience working in a hotel, restaurant, or hospitality setting will be highly regarded.

• Ability to work well both independently and as part of a team.

• Physical stamina to assist with various tasks, including maintaining equipment and preparing the course.

• A professional appearance and work ethic, with a commitment to upholding the club’s high service standards.

• Flexibility to work weekends and public holidays as part of a regular rotating roster — this is a core requirement of the role.

What We Offer:

• The opportunity to work in a prestigious and dynamic environment at one of New Zealand’s top golf clubs.

• A supportive and collaborative team where your hospitality expertise will be valued and further developed.

• Competitive remuneration and employee benefits

• Opportunities for career growth and professional development within the club.

 

If you’re passionate about hospitality and enjoy providing excellent service in a unique and beautiful setting, we would love to have you as part of our team!

Send your CV and cover letter to recruitment@raggc.com with the subject line ‘Golf Operations Assistant’

Apply now to join Royal Auckland and Grange Golf Club and help us create exceptional experiences for our members and guests.