The Company

Golf Services Management, has been engaged to manage the Hidden Valley Resort on behalf of the Arcadia Group (Owner) have an exciting opportunity to join the team in Wallan.

Set within acres of rolling hills and picturesque countryside, Hidden Valley Resort boasts a beautiful Clubhouse which features state of the art facilities including an 18 hole Championship Golf Course and practice facilities, The Grove Bar & Bistro, fully equipped gym, fitness classes, 20m indoor heated pool, tennis and pickleball courts and a lawn bowling green.

The Role:

As the Golf Operations Manager, you will partner closely with the head office management team and other supervisors, leading the Sports Hub team to drive outstanding customer service to all customers who visit Hidden Valley Golf & Country Club.

Responsibilities will include:

• Effective rostering and management of allocated labour;
• Communicate effectively with senior management, customers & fellow staff;
• Act in accordance to the regulatory requirements placed on the business and observe and practice the companies OH&S and Quality policy, guidelines and procedures;
• Manage, co-ordinate and train staff to deliver a consistent quality of customer service for all venue patrons
• Control retails activities and implement sales programs that present the customer the opportunity to buy from a quality range of golf equipment, apparel and accessories at competitive pricing
• Operating a Point of Sale system;
• Manage and maintain the golf time sheet;
• Communicating with Social Groups;
• Daily tee time coordination;
• Maintain a well presented retail shop;
• Completion and training of daily tasks;
• Assist with golf cart presentation and maintenance;
• This role will include weekend and public holiday work.

About You:

Experience within a similar role will be highly regarded. You will have:

• Ability to lead and develop a small team
• Strong verbal communication skills, with the ability to provide quality service to a diverse range of customers;
• Understanding and knowledge of golf;
• Understanding of timesheet bookings; (MiClub knowledge will be highly regarded)
• Proactive and energetic nature;
• Reliable, punctual and required to work weekends and other peak periods

Benefits include:

• Career progression opportunities;
• Working for a leading management group in the golf industry;
• Competitive hourly wage based on experience;
• A friendly and supportive team environment;
• Access to GSM Courses.

Applications will be viewed as they are received.

GSM and Acradia are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, or any other basis. Employment is decided on the basis of qualifications and merit only.