Join the Millbrook Family; Where Luxury, Nature & Career Growth Come Together.

Proudly recognised as New Zealand’s Leading Resort at the 2025 World Travel Awards and home of the iconic New Zealand Open, Millbrook Resort is more than a workplace it is a breathtaking 650‑acre playground of rolling fairways, mountain views, and world‑class hospitality.

If you are passionate about creating unforgettable guest experiences and want to grow your career in a supportive, high‑performing team, this is your opportunity to be part of something truly special.

Why Millbrook?

At Millbrook, our people are at the heart of everything we do. We are known for our warm, inclusive culture, strong development pathways, and the pride we take in delivering genuine five‑star service. You will be joining a team that celebrates success, supports each other, and thrives in one of the most stunning environments in the country

The Role

As a Guest Service Agent, you will be a key part of our Front Office team the first smile our guests see and the lasting impression they take with them. This is a dynamic, hands‑on hybrid role offering variety, autonomy, and the chance to create memorable moments every day.

What You Bring:

• Experience in hospitality or guest-facing roles (five-star experience a bonus)
• A passion for luxury service and creating memorable guest journeys, with a positive can-do attitude
• Strong communication skills across a variety of platforms; in person, telephone, and via the computer
• Confidence in billing, cash-handling, and account management
• Experience with systems and confidence using computers
• Agilysys/Versa system experience is highly regarded
• Immaculate presentation and professional grooming
• High attention to detail and strong organisational skills
• Ability to work independently and as part of a large, diverse team
• Resilience, adaptability, and the ability to multitask under pressure
• Flexibility to work mornings, evenings, weekends, and public holidays
• A full driver’s license (P endorsement desirable — we can support you to obtain this)

Location: Arrowtown, Queenstown

Hours: Full-time permanent (30 hours per week guaranteed)

Working at Millbrook

We believe in rewarding our people; because when you thrive, so do we.

• Complimentary staff meals every shift
• Free on-site parking
• Daily travel allowance for team members living 25km+ from the resort
• Golf Benefits, including access to resort facilities
• Discounts across dining, spa, retail, accommodation, and activities
• Career development & training pathways
• A supportive, inclusive team culture

If you enjoy being part of a team that takes pride in what they do and want to grow your career in hospitality, we’d love to hear from you!