We are looking for a versatile professional to create exceptional experiences across our Spa & Wellness facilities.

Proudly Awarded New Zealand’s Leading Resort at the 2025 World Travel Awards.

Our work ethos is nurturing and supportive. We are the Millbrook family and take great pride being one of New Zealand’s best places to work.

Overview

We are looking for a friendly and organised professional to join our Spa & Wellness team in a unique role across both our Health & Fitness Centre and Day Spa. Working across two vibrant areas of the resort, you will welcome guests and members, manage bookings and enquiries, support reception operations, and help deliver exceptional experiences in an environment focused on health, wellbeing and hospitality.

What will your day look like?

• Welcoming guests, members and visitors with warmth, professionalism and genuine care
• Managing bookings, enquiries and reservations across both the Health & Fitness Centre and Day Spa
• Supporting membership administration, guest registrations and reception operations
• Assisting with retail and service sales through product knowledge and personalised recommendations
• Processing payments and maintaining accurate records and daily reconciliations
• Supporting the presentation and cleanliness of both facilities to ensure a consistently high standard
• Promoting the resort’s health, wellness and spa services with confidence and enthusiasm

This is a people-focused role perfect for someone who enjoys connecting with others, thrives in a guest-facing environment and appreciates the variety that comes from working across two different but complementary areas of the resort. If you have a passion for wellbeing, strong organisational skills and a genuine desire to deliver exceptional service, we would love to hear from you.

What makes you right for the role?

• You have previous reception, customer service or administration experience, ideally within hospitality, wellness, fitness or spa environments
• You are passionate about health, wellbeing and creating outstanding guest experiences
• You are highly organised and can confidently manage multiple tasks and priorities
• You communicate professionally and build positive relationships with guests and colleagues alike
• You enjoy working as part of a team while also using your initiative
• You are confident using booking systems, point-of-sale systems and general computer applications
• You have excellent attention to detail and take pride in maintaining high standards
• You are proactive, reliable and bring a positive attitude to every shift
• You are flexible and available to work weekends, public holidays and a variety of shifts
• A current First Aid Certificate would be advantageous

Location:  Arrowtown, Queenstown

Hours:  Permanent, full time (30 hours per week minimum guaranteed)

Pay Rate: $26.00 – $28.00 gross per hour

Working at Millbrook

We believe our people are our greatest asset and are committed to recognising and rewarding their contribution. We also support ongoing learning and career development, helping our team grow and succeed in hospitality. As part of our team, you will enjoy a range of benefits, including:

• Exclusive discounts on products and services
• Complimentary staff meals every day
• Free onsite parking
• Regular Wellbeing and Social events, staff parties and more
• A daily travel allowance if you live more than 25km from the resort

Begin your Millbrook journey today and apply!