We are looking for a warm, welcoming professional who can make every guest feel valued from the moment they arrive.

Proudly Awarded New Zealand’s Leading Resort at the 2025 World Travel Awards.

Our work ethos is nurturing and supportive. We are the Millbrook family and take great pride being one of New Zealand’s best places to work.

Overview

Do you love making great first impressions and creating unforgettable experiences for guests? Join our Front Office team at Millbrook Resort where genuine hospitality meets five-star luxury across 650 acres of stunning landscapes, from rolling fairways to peaceful streams.

As a Porter/Driver, you will be one of the first friendly faces our guests meet, helping set the tone for an exceptional stay. From assisting with luggage and welcoming arrivals to sharing local tips and providing seamless transport around the resort or to Queenstown Airport, every interaction is an opportunity to make someone’s day!

What will your day look like?

• Greeting guests with warmth and professionalism, ensuring a memorable welcome and farewell
• Assisting with luggage, room deliveries, and in-room service support
• Driving guests around the resort and providing luxury airport transfers
• Sharing local knowledge and promoting the resort and regional experiences
• Supporting the Front Office team to deliver smooth and personalised service, including taking part in our Surprise and Delight initiatives to  create unique experiences for our guests

This is a dynamic, people-focused role perfect for someone who thrives on genuine connections, takes pride in presentation and enjoys being on the move. If you are passionate about delivering five-star service and want to be part of a collaborative team in one of New Zealand’s most breathtaking resort settings, we would love to hear from you.

What makes you right for the role?

• You have previous experience in a four or five-star hotel or resort environment and thrive on delivering exceptional guest service.
• You are genuinely passionate about hospitality and take pride in creating memorable experiences.
• You present yourself with professionalism, confidence, and genuine warmth.
• You have excellent communication skills and a good understanding of the local area.
• You are proactive, reliable, and work well both independently and as part of a team.
• You are physically fit and comfortable with the hands-on aspects of the role, including manual handling.
• You remain calm under pressure and adapt easily to changing situations with a positive, can-do attitude.
• You are flexible and available to work weekends, public holidays, and a variety of shifts, including nights.
• A full, clean driver’s licence is essential, and a P-class endorsement is strongly preferred (we can support you to obtain it if needed).

Location:  Arrowtown, Queenstown

Hours:  Permanent, full time (30 hours per week minimum guaranteed)

Pay Rate: $26.00 – $28.00 gross per hour

Working at Millbrook

We believe our people are our greatest asset and are committed to recognising and rewarding their contribution. We also support ongoing learning and career development, helping our team grow and succeed in hospitality. As part of our team, you will enjoy a range of benefits, including:

• Exclusive discounts on products and services
• Complimentary staff meals every day
• Free onsite parking
• Regular Wellbeing and Social events, staff parties and more
• A daily travel allowance if you live more than 25km from the resort

Begin your Millbrook journey today and apply!