MiClub is Australia’s leading club and golf management software provider, supporting over 1,000 clubs and courses nationwide. We’re expanding our MiMembership team and seeking a motivated, detail-focused Customer Support Officer to join our WA team.

MiMembership is our industry-leading membership management system, designed to make club administrators’ lives easier by helping them efficiently manage member accounts, payments, communications, and integrations with other club systems, including MiClub Golf, Accounting Software and Point of Sale.

In this front-line role, you’ll be the first point of contact for clubs using MiMembership — providing friendly, accurate, and professional support to ensure a smooth experience for our clients.

Key responsibilities:

• Provide front-line customer support via phone and email
• Troubleshoot and resolve membership and account queries
• Log and track support cases with attention to detail
• Collaborate with internal teams to identify and test solutions
• Maintain clear documentation and follow-up communication

About you:

• Strong written and verbal communication skills
• Excellent attention to detail and organisational skills
• Confident using and learning new technology
• Experience in customer service, admin, or IT support preferred
• A proactive, positive, and team-oriented attitude
• Knowledge or experience with General Ledger or Accounting systems would be an advantage

Why MiClub?

• Join Australia’s leading club and golf management software company
• Osborne Park WA Office
• Supportive and collaborative team culture
• Ongoing training and career development

If you’re tech-savvy, people-focused, and eager to learn — apply now with your CV and a short cover letter.

Please Note: Only shortlisted candidates will be contacted.