Proudly Awarded New Zealand’s Leading Hotel at the 2025 World Travel Awards.

Our work ethos is nurturing and supportive. We are the Millbrook family and take great pride being one of New Zealand’s best places to work.

Overview

Millbrook Resort is New Zealand’s leading lifestyle resort, with technology playing a critical role in supporting our guests, team members and day-to-day operations.

As our Senior Systems Engineer, you will provide senior technical support to the IT Manager and wider resort operation, ensuring our systems, infrastructure, network services and cloud platforms are reliable, secure and maintained to a high standard. This is a hands-on technical role responsible for supporting and improving a hybrid environment including Microsoft 365, VMware infrastructure, FortiGate firewalls, server systems, business-critical applications and enterprise networking. You will also act as an escalation point for complex technical issues, contribute to project delivery and help maintain secure processes and five-star service levels across the resort.

What will your day look like?

• Acting as a senior technical escalation point for infrastructure, network, security, server and Microsoft 365 issues across the resort Managing and maintaining core IT infrastructure, including Microsoft 365, Active Directory, VMware, enterprise networking and cloud platforms
• Supporting business-critical systems and applications while monitoring system performance, security, backups and operational reliability
• Leading or assisting with infrastructure upgrades, technology projects, system improvements and continuous enhancement initiatives
• Producing and maintaining technical documentation, supporting service desk operations and ensuring tasks and incidents are managed effectively
• Working closely with team members, vendors and stakeholders to deliver reliable technology services and exceptional internal customer support

What makes you right for this role?

• At least five years’ experience in a Systems Engineering, Infrastructure Engineering, Senior IT Support or similar enterprise-level role
• Proven experience supporting on-premises, hybrid and cloud infrastructure environments
• Strong administration experience across Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, Intune and Entra ID
• Advanced knowledge of Windows Server, Active Directory, Group Policy, VMware and supporting infrastructure technologies
• Strong networking and security expertise, including LAN/WAN, VLANs, routing, switching, wireless, firewalls, VPNs and access controls
• Excellent troubleshooting, problem-solving and communication skills, with the ability to explain technical concepts to non-technical audiences
• A collaborative, customer-focused approach, with the ability to work independently and mentor less experienced team members
• Experience with scripting, automation, ITSM frameworks, or hospitality technology environments would be advantageous
• A clean NZ Driver’s Licence
• Availability to participate in after-hours support arrangements, including weekends and public holidays when required

Location:  Arrowtown, Queenstown.

Hours: Full time permanent (40 hours per week guaranteed)

Working at Millbrook

We believe our people are our greatest asset and love recognising and rewarding our team. We actively support your growth and development within hospitality. When you join our team, you will enjoy a range of benefits, including:

• Exclusive discounts on resort products and services
• Regular Learning & Development opportunities
• Complimentary staff meals every day
• Free onsite parking
• Social and wellbeing events, staff parties and more
• A daily travel allowance if you live more than 25km from the resort

Begin your Millbrook journey today and apply!